DAT Solutions Internal

Updates

• Dec 15, 2025 2:28 AM PST

  Customer's have a significant lag on logging in, searching, and posting. Customer's initially not getting search results, have to search several times back to back to receive results. The incident was resolved by identifying that the significant lag experienced by customers was likely due to the use of Surf Shark VPN, which was affecting their ability to log in and search effectively. The stakeholders agreed to close the incident after determining it wasn't a systemic service failure, but rather a compliance-related issue.

  Resolved
• Dec 11, 2025 10:14 AM PST (3 days, 16 hours, and 14 minutes earlier)

  Customer's have a significant lag on logging in, searching, and posting. Customer's initially not getting search results, have to search several times back to back to receive results. The incident was mitigated by identifying that the significant lag was likely related to customers using Surf Shark VPN, which affected their ability to log in and search effectively. Additionally, it was noted that the issue could be a compliance-related aspect rather than a systemic service failure.

  Monitoring
• Dec 11, 2025 6:46 AM PST (3 hours and 28 minutes earlier)

  Customer's have a significant lag on logging in, searching, and posting. Customer's initially not getting search results, have to search several times back to back to receive results.

  Investigating