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Jun 1, 2021 8:19 AM PDT

Location Service Failing in TE and LB4T

Updates

  • Jun 1, 2021 1:16 PM PDT

    This incident has been resolved.

    Resolved
  • Jun 1, 2021 10:55 AM PDT (2 hours and 21 minutes earlier)

    This issue is re-occurring. Engineering is responding.

    Identified
  • Jun 1, 2021 9:31 AM PDT (1 hour and 23 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Jun 1, 2021 8:21 AM PDT (1 hour and 9 minutes earlier)

    We are aware of an error coming from Cloudfront indicating that it is unable to reach the source it is expected to distribute. This is impacted users ability to search location in TE and LB4T and causing searches to fail entirely. Engineering is aware and investigating.

    Identified
  • Jun 1, 2021 8:19 AM PDT (2 minutes earlier)

    Users are unable to find a location in these apps and we are able to see a message indicating Cloudfront lost contact with the source.

    Investigating