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May 12, 2020 3:48 AM PDT

HLP experiencing intermittent issues

Updates

  • May 12, 2020 8:55 AM PDT

    This incident has been resolved.

    Resolved
  • May 12, 2020 6:33 AM PDT (2 hours and 21 minutes earlier)

    Engineers have implemented a solution and service should be restored. Teams are testing for stability.

    Monitoring
  • May 12, 2020 6:32 AM PDT (1 minute earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • May 12, 2020 6:07 AM PDT (25 minutes earlier)

    We have engineers looking into the issue and are working on a fix. Updates to follow as we verify the work.

    Identified
  • May 12, 2020 3:48 AM PDT (2 hours and 18 minutes earlier)

    NOC is tracking an issue with the Hosted Loading Page for many customers. We are aware of the issue and have escalated this to management. This will have significant impact to our customers this morning.

    Investigating