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Aug 31, 2021 11:53 AM PDT

Agents see calls stuck in queues

Updates

  • Sep 1, 2021 11:55 AM PDT

    This incident has been resolved.

    Resolved
  • Aug 31, 2021 4:52 PM PDT (19 hours and 2 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Aug 31, 2021 11:54 AM PDT (4 hours and 58 minutes earlier)

    Engineers are responding. This issue does not need Helpdesk tickets

    Investigating
  • Aug 31, 2021 11:53 AM PDT (1 minute earlier)

    NICE has issues where calls are getting stuck in various queues.

    Investigating