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Aug 12, 2021 5:50 AM PDT

Orders are not flowing from Salesforce to CSB

Updates

  • Aug 12, 2021 7:09 AM PDT

    This incident has been resolved.

    Resolved
  • Aug 12, 2021 6:39 AM PDT (29 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Aug 12, 2021 6:38 AM PDT (1 minute earlier)

    We have put a fix in place and we should see the issue resolving

    Identified
  • Aug 12, 2021 6:28 AM PDT (10 minutes earlier)

    We found several downstream services that have been disabled and are working to restore them and identify why they were disabled.

    Identified
  • Aug 12, 2021 5:55 AM PDT (33 minutes earlier)

    We are continuing to investigate this issue.

    Investigating
  • Aug 12, 2021 5:50 AM PDT (4 minutes earlier)

    Agents are reporting that orders from Salesforce are not flowing to CSB.

    Investigating