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Incident history

Nov 2024 - Jan 2025

January 2025

Jan 28

6:03 AM PST - Feb 17 3:24 PM PST (20d9h21min duration)

Timeouts & very long request durations for the mobile-bff service and One-web bff

This incident has been resolved.

3 updates
Jan 18

6:58 AM PST - 7:16 AM PST (18min duration)

Load searches are not returning accurate results/CSR is down

Fix has been deployed, load searches and CSR are back to normal function.

2 updates
Jan 18

5:59 AM PST - 7:16 AM PST (1h17min duration)

Customers not getting load searching results back/CSR is down

This incident has been resolved.

3 updates
Jan 17

11:37 AM PST - 11:54 AM PST (17min duration)

CW has degraded performance

This incident has been resolved.

3 updates
Jan 17

11:10 AM PST - 12:03 PM PST (53min duration)

CW Admin isn't open for staff

This incident has been resolved.

2 updates
Jan 16

12:12 PM PST - Jan 30 8:35 AM PST (13d20h23min duration)

Salesforce data stale in snowflake

This incident has been resolved.

3 updates
Jan 15

10:03 AM PST - Feb 17 3:23 PM PST (33d5h20min duration)

Truck post counts are down since Dec 18

This incident has been resolved.

2 updates
Jan 14

9:03 AM PST - Jan 15 6:57 AM PST (21h54min duration)

Legacy FMIC real-time estimator in the Portal is generating bad rates

This incident has been resolved.

3 updates

December 2024

Dec 26

7:07 AM PST - 10:33 AM PST (3h26min duration)

We are getting calls that TMS users

This incident has been resolved.

3 updates
Dec 23

10:56 AM PST - 12:12 PM PST (1h17min duration)

Market conditions consumer lambdas deleted in production

This incident has been resolved.

2 updates
Dec 16

9:37 AM PST - Dec 17 6:48 AM PST (21h12min duration)

Keypoint outage

This incident has been resolved.

3 updates
Dec 13

9:15 AM PST - 2:08 PM PST (4h53min duration)

Factoring checkmark not showing up on some loads in Sv4

This incident has been resolved.

4 updates
Dec 12

11:53 AM PST - Dec 19 10:15 AM PST (6d22h21min duration)

FMCSA Data Issue

The data issue is confirmed as fully resolved.

2 updates
Dec 11

5:04 PM PST - 5:27 PM PST (24min duration)

Clients cannot get to login.keypointanywhere.com.

This incident has been resolved.

3 updates
Dec 11

10:19 AM PST - 10:51 AM PST (32min duration)

Watch list is not populating within CarrierWatch UI

This incident has been resolved.

2 updates
Dec 10

5:34 AM PST - Dec 11 5:36 PM PST (1d12h3min duration)

customer logins being Verosint blocked for authority

This incident has been resolved.

3 updates
Dec 08

8:56 AM PST - Dec 9 3:10 AM PST (18h14min duration)

Issue with reactivations

This incident has been resolved.

3 updates
Dec 07

8:06 AM PST - Dec 8 9:29 AM PST (1d1h23min duration)

Customers reporting load matches from truck post are missing

This incident has been resolved.

2 updates
Dec 06

6:17 AM PST - 9:49 AM PST (3h31min duration)

Companies can't see each other's WG truck postings

No further customer reports, service has recovered completely.

3 updates
Dec 03

1:20 PM PST - 1:43 PM PST (23min duration)

THIS IS A DRILL: Drill Test - Please disregard

This incident has been resolved.

3 updates
Dec 03

11:59 AM PST - 12:02 PM PST (2min duration)

THIS IS A DRILL: This is a Test

This incident has been Rejected.

2 updates
Dec 02

12:36 PM PST - Dec 3 9:54 AM PST (21h18min duration)

Marketing Enablement/Contact us form issues

This incident has been resolved.

3 updates

November 2024

Nov 25

7:03 AM PST - 10:35 AM PST (3h32min duration)

Users are having issues accessing CSR Pages

This incident has been resolved.

6 updates
Nov 23

11:20 AM PST - Nov 27 11:59 AM PST (4d38min duration)

Live load board not refreshing

This incident has been resolved.

3 updates
Nov 21

10:13 AM PST - 10:28 AM PST (15min duration)

freight cluster not transmitting logs to observe

This incident has been Rejected.

2 updates
Nov 18

11:15 AM PST - 11:36 AM PST (20min duration)

Auth0 requests exceeding allotted time

This incident has been resolved.

3 updates
Nov 18

6:10 AM PST - 7:02 AM PST (52min duration)

DAT one web is not refreshing loads automatically

This incident has been resolved.

3 updates
Nov 18

1:22 AM PST - Nov 27 11:59 AM PST (9d10h36min duration)

Security incident

This incident has been resolved.

3 updates
Nov 15

1:33 PM PST - Nov 18 12:46 PM PST (2d23h13min duration)

Increase in 504 errors in One Web BFF and Mobile BFF

Impact is mitigated for this incident and can be considered resolved for now.

4 updates
Nov 15

7:50 AM PST - Nov 19 10:12 AM PST (4d2h22min duration)

FME ID was being reused and overriding historical data

This incident has been resolved.

3 updates
Nov 13

9:21 AM PST - 7:09 PM PST (9h47min duration)

Users unable to load and/or refresh truck postings on DAT One Web.

This incident has been resolved.

3 updates
Nov 12

4:53 AM PST - 6:50 AM PST (1h58min duration)

delayed MCI Jobs have caused missing MCI data

This incident has been resolved.

3 updates
Nov 11

9:08 AM PST - Nov 13 7:16 PM PST (2d10h8min duration)

TeamCity Recovery

This incident has been resolved.

2 updates
Nov 08

12:29 AM PST - 6:28 AM PST (5h59min duration)

Connectivity alerts receiving from Solarwind

This incident has been resolved.

3 updates
Nov 07

3:14 PM PST - 6:35 PM PST (3h21min duration)

RateView & DAT ONE down

This incident has been resolved.

3 updates
Nov 05

6:12 AM PST - 11:04 AM PST (4h51min duration)

Issues with CSR, DAT REP , DAT one web

This incident has been resolved.

3 updates