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Incident history

Feb 2020 - Apr 2020

April 2020

Apr 30

11:17 AM - May 4 2:26 PM PDT (4d 3h 8min duration)

Power Outage at Beaverton Office

This incident has been resolved.

16 updates
Apr 23

2:44 PM - 5:59 PM PDT (3h 15min duration)

Google Maps API Error causing DAT Trucker (Android) Crashes

We have verified that users are no longer experiences issues related to this incident.

4 updates
Apr 15

4:11 AM - 5:05 AM PDT (54min duration)

Multiple Products Unavailable

This incident has been resolved.

3 updates
Apr 14

7:03 AM - 10:56 AM PDT (3h 53min duration)

Latency within searches for Carrier Watch

This incident has been resolved.

4 updates
Apr 14

1:00 AM - 9:00 AM PDT (8h duration)

Directory 1.1 Release

The scheduled maintenance has been completed.

4 updates
Apr 13

12:50 PM - May 4 4:24 AM PDT (20d 15h 34min duration)

Customers using Yahoo mail are unable to receive OSA emails

DAT mail has been removed from SORBS blacklist and should reach our customers normally now.

3 updates
Apr 09

6:00 PM - 7:00 PM PDT (1h duration)

Deploy Rateview with Ratecast Beta

The scheduled maintenance has been completed.

4 updates
Apr 09

6:00 PM - 7:00 PM PDT (1h duration)

Power Release for HMM to Market Conditions

The scheduled maintenance has been completed.

4 updates
Apr 09

8:55 AM - Apr 13 12:13 PM PDT (4d 3h 17min duration)

Customers using Yahoo mail are unable to receive OSA emails

We have received no more reports of users not receiving OSA emails through Yahoo. We will be closing this incident at this time.

3 updates
Apr 08

11:25 AM - 1:00 PM PDT (1h 35min duration)

Siebel Orders not Processing

There have been no reports of any additional issues over the last hour, so we will be closing this incident at this time. If you submitted an order that meets the criteria below, please resubmit your order. Additionally, please review the accounts you have worked with to ensure they are in sync with billing and CSR. We will reopen this incident if any further issues are reported.

6 updates
Apr 08

7:45 AM - 9:36 AM PDT (1h 52min duration)

Users report mail is not flowing inside of Gmail

This incident has been resolved.

5 updates
Apr 04

8:02 AM - 8:18 AM PDT (17min duration)

Calling the 800 DAT Number goes Straight to Voicemail

Calls are now making it to the customer support queue. This incident is resolved.

2 updates
Apr 02

10:23 AM - Apr 4 7:59 AM PDT (1d 21h 36min duration)

8005475417 is no connecting for some carriers

This incident has been resolved.

4 updates
Apr 02

5:24 AM - 10:31 AM PDT (5h 7min duration)

Internet Explorer users are unable to access Power

This incident has been resolved.

3 updates
Apr 01

6:00 PM - 9:00 PM PDT (3h duration)

Power "Book Now" Release

The scheduled maintenance has been completed.

4 updates
Apr 01

12:00 AM - 3:00 AM PDT (3h duration)

Tracking API Update

The scheduled maintenance has been completed.

4 updates

March 2020

Mar 31

10:30 PM - Apr 1 12:00 AM PDT (1h 30min duration)

Trendline Database Migration

The scheduled maintenance has been completed.

5 updates
Mar 31

6:00 PM - 6:15 PM PDT (15min duration)

Enhance CSB Cache Evictions

The scheduled maintenance has been completed.

4 updates
Mar 31

6:00 PM - 6:15 PM PDT (15min duration)

Change from FAX server to FAX service

The scheduled maintenance has been completed.

4 updates
Mar 30

5:31 AM - 9:42 AM PDT (4h 11min duration)

800 number is experiencing trouble

We have a work around in place. All calls will be routed through Customer Service until root cause can be evaluated and resolved.

3 updates
Mar 25

6:00 PM - 6:05 PM PDT (5min duration)

CSB User Reset

The scheduled maintenance has been completed.

4 updates
Mar 24

6:04 PM - 7:01 PM PDT (57min duration)

Profile information not populating in Truckers Edge

This incident has been resolved.

3 updates
Mar 24

10:35 AM - 5:56 PM PDT (7h 22min duration)

Issue with 3rd party provider causing some latency within OnBoard

This incident has been resolved.

2 updates
Mar 19

6:00 PM - 8:00 PM PDT (2h duration)

Deploy latest CSB build to production

The scheduled maintenance has been completed.

4 updates
Mar 19

11:30 AM - 11:30 AM PDT (0min duration)

All Jenkins builds are failing with a similar error: No such DSL method 'pipeline' found

See #cloud-enablement-updates, issue resolved, emergency fail forward successful, builds are now resuming (i.e. no more down time).

1 update
Mar 12

3:00 AM - 3:15 AM PDT (15min duration)

OnBoard Release 2.3.8

The scheduled maintenance has been completed.

3 updates
Mar 11

2:00 PM - 4:00 PM PDT (2h duration)

Apply SQL Server Service Pack and Cumulative Updates on BVTETL01.

The scheduled maintenance has been completed.

3 updates

February 2020

No incidents reported